Returns & Exchanges
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
- Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
- You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
- The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
- If you apply for a refund, your funds will be returned to your paypal account within three working days after your refund order has been approved.
- Once your refund has been issued, you will receive a confirmation email.
- Note: The original shipping fee and Shipping Guarantee are non-refundable.
- We use paypal as a payment method. Paypal can provide you with purchase protection. If you do not receive the goods or the package is damaged, you can initiate an appeal through paypal.
Please send the returned package to the following address
Add: Building A, Shibuya Information Port, Shibuya Street, Yuelu District, Changsha City, Hunan Province
Email: [email protected]